297 Kent Street, Maryborough.  Phone: (07) 4123 1544

General Information

Clinic Hours

Monday – Friday 8.30am to 5pm
Saturday 8am to 11am
Afterhours call available 365 days a year phone 41231544.

Billing
The Monsour Clinic is a bulk billing practice, however patients without a valid Centrelink Concession Card (Pension or Health Care Card) choosing to see Dr Monsour, or those without a valid Medicare Card visiting the clinic will be charged $60 for a standard consultation.

Appointments are generally made at 10 minute intervals so please inform the reception staff if you believe you may require a longer appointment. Longer appointments may also incur a higher private fee for those patients who are not bulk-billed, however this will be discussed at the appointment.

Private Medicals and Drug/Alcohol screens will be charged at reasonable prices determined by the amount of time and paperwork involved. Prices generally range from $60 (for a brief medical) to $420 (a full medical with drug and alcohol screening).

Our doctors also perform Minor Procedures between 1pm and 3pm each afternoon. As these procedures are invoiced after pathology is received it can be difficult to quote a price prior to the procedure for private patients. For those patients who are billed privately, the invoices will be sent one pathology has been returned, usually approximately a week after the procedure.

Home visits can be arranged by calling the surgery and speaking to your doctor.

Communication Policy
Patients are encouraged to call and speak to staff or doctors when necessary, all calls will first come to the front office staff, and where necessary transferred to a doctor. If the doctor is unavailable, staff will arrange for the doctor to call back when possible. Electronic communications can also be arranged for patients where this is necessary.

Repeat prescriptions can generally be ordered over the phone if you have seen the doctor in the previous 3 months. Calling the surgery for a script request will generally require 24 hours notice and will incur a $5 fee upon collection.

Doctors will call patients for follow ups to pathology and radiology results, if the results are urgent and a follow up appointment has not been arranged. Less urgent results will be followed up at the next scheduled appointment.

Surgery Access
The surgery offers wheelchair and pram access through the door at the rear of the property. Access is through the gates adjoining the Federal Carpark.

Privacy
In order to provide our patients with the best care possible we require some personal details and a full medical and family medical history to assist in the assessment, diagnosis and treatment of your health needs. It is our policy that written consent be provided before the release of any of your information. All of our staff are committed to keeping all information needed by the surgery confidential.

Feedback
We would love to hear any feedback that you have about your care and treatment at the surgery, both positive and negative. Please feel free to discuss any feedback with your doctor, the practice manager or through written feedback addressed to Dr Michael Monsour.

Any further feedback should be addressed to the Office of the Health Ombudsman:
email: info@oho.qld.gov.au
Phone: 133 OHO (133 646)
Mail: Office of the Health Ombudsman
PO Box 13281
Brisbane Qld 4003
Website: www.oho.qld.gov.au